Refund Policy
Refund Policy
At My Elite Kart, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 5-day refund policy from the date of purchase.
1. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- The request for a refund must be made within 5 days from the date of purchase.
- The product must be unused, in the same condition as received, and in its original packaging.
- Proof of purchase (receipt or order confirmation) must be provided.
2. Non-Refundable Items
Some items are exempt from being refunded, including:
- Products that have been opened, used, or damaged.
- Personalized or customized products.
- Perishable items or any items that are otherwise non-returnable due to hygiene or safety reasons.
3. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our customer service team at [Insert Email or Phone Number].
- Provide your order number and details of the product you wish to return.
- Our team will guide you on how to return the product (if applicable) and the next steps.
4. Refund Process
Once we receive the returned product (if required), we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 7-10 business days.
5. Shipping Costs
Shipping costs for returning the item(s) may be at the customer's expense unless the return is due to an error on our part (e.g., damaged or incorrect item). We recommend using a trackable shipping service to ensure your return is received.
6. Exchanges
If you would prefer to exchange an item instead of a refund, please contact us, and we will assist you in exchanging the product for one of equal value.
7. Contact Us
For any questions or to request a refund, please contact our customer support team:
Email: myelitekart@gmail.com
Phone: +92 320 0207744